Builder URL and Site ID

How to obtain Builder URLs and Site IDs to report Support related issues

For submitting Support Requests you will be required to provide Builder Links to help the Support team identify which Whitelabel Instance and Domain is being escalated. You can find these links when logged into the Site Builder while having the published experience you are reporting to support selected in the builder and copying URL from the Browser Address Bar

Site IDs

To obtain a site ID for submitting a support request you can find this by visiting either the Sites or Proxies tab in the dashboard depending on the type of experience. Scroll or search to find your example site or proxy. Click on the experience in the left hand side of the dashboard which will show the details of the experience on the right. Copy the ID that is listed for your example and use it for support ticket submission.

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